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UPMACS' 25 year reputation
is built on quality service. From your first contact
with UPMACS, through on-site integration &
testing, to post-sales support, you will learn
for yourself that UPMACS' blend of quality &
service is second to none.
Software
& Turnkey System Support
All
state-of-the-art software products have a demanding
customer base. As a company, UPMACS knows that
maintaining state-of-the-art status means listening
and responding to customers attentively. From
minor bug reports to elaborate feature requests,
satisfying customers is at the core of the UPMACS'
ongoing success.
Software
& System Support:
- 1
year warranty on all software & turnkey
systems
- E-mail
notification & free download of all software
revisions & updated documentation
- Telephone
& e-mail support
Developer
Support
The
UPMACS development system is truly unique in it's
simplicity. This combined with the single UPMACS
station file concept* make
the task of supporting UPMACS developers fast
and effective regardless of their geographical
location. Issues in a typical developer support
call can be resolved via e-mail with attachments
and (if needed) a brief telephone exchange.
Developer
Support:
- 1
year warranty on development system software
- E-mail
notification & free download of all software
revisions & updated documentation
- 9
- 5 (EST) Telephone & e-mail support
- Access
to the UPMACS device driver library
*An
UPMACS station file (data base) is built using
the UPMACS development system. This single station
file includes all station configuration details
for drivers, ports, registers, screens & SCL
programs. The UPMACS station file is run in the
UPMACS Operate software.
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